Returns

Returns & Refunds

We understand that purchasing a candle is a subjective matter. Our customers may view and smell scents differently. Our goal is to provide the most accurate description of each candle, wax melt, and room freshener products.

Conditions for replacements:

In the event that your candle is damaged in shipment or damaged upon arrival, we will be happy to replace your candle at no charge to you. Every care will be taken to make sure your product is delivered properly. High quality packaging will be used to protect the contents of your purchase. We will take pictures of all products sent before they are mailed to ensure that our packaging is done correctly. This pictures can be provided to you upon request.

Once our product is mailed, we cannot take responsibility for the actions taken by the postal carrier during shipment or while your product is in route to your home or business.

Proof of damage will need to be sent to us before a replacement candle is sent out.

Proof will be emailing us a photo of the damaged product. Please do not discard the item until we acknowledge your replacement.

In some cases, the damaged product may need to be returned to us at no cost to you.

We stand by our product and we want all of our customers to be satisfied with their purchase. If you have any questions regarding your order, please feel free to contact us and we will make it right.